Frequently Asked Questions – OLLY PBC

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Frequently Asked Questions

Don’t see the answer to your question below?

Feel free to reach out at hello@olly.com

Contact Us & Company Info

Contact Us & Company Info
Gummies
Orders & Accounts
Payments, Promotions & ID.me
Product Questions
Products & Ingredients
Quality, Testing & Safety
Returns & Refunds
Rewards
Shipping & Delivery
Softgels & Capsules
Subscriptions
Sustainability & Packaging

Contact Us & Company Info

Who is OLLY?

OLLY is a wellness brand on a mission to make feeling good simple. We believe taking care of yourself shouldn’t be complicated - or boring - so we create vitamins, supplements, and products that fit effortlessly into your day and actually make you look forward to taking them.

We’re a team of optimists, scientists, and wellness enthusiasts who believe that small, joyful habits can have a big impact on how you feel. From delicious gummies to smooth softgels, everything we make is designed to help you live your happiest, healthiest life, inside and out.

What are we passionate about at OLLY?

We believe feeling good starts with caring for your whole self, mind and body. That’s why we’re passionate about making wellness accessible to everyone and breaking the stigma around seeking mental health support.

We’ve made it our mission to champion better wellbeing, for all. You can learn more about how we put that into action on our Social Mission page.

OLLY is also proud to be a Certified B Corporation (B-Corp) - part of a global community of businesses that meet high standards of social and environmental performance, transparency, and accountability. Learn more about our certification [here](/content/blogs/the-well/we-ve-been-b-corp-certified-since-2017 "B-Corp Information"/index.html).

How long has OLLY been around?

OLLY was founded in 2014 with one clear goal: to turn confusing, clinical supplements into something people could understand, enjoy, and trust. Since then, we’ve grown into a leading wellness brand available online and in stores around the world.

Where is OLLY based?

OLLY is headquartered in San Francisco, California, where our team of wellness enthusiasts, scientists, and dreamers work together to bring you products that make feeling good simple and fun.

How can I contact OLLY?

The easiest way to reach us is through our Contact Us page (contact us hyperlink): just click “Contact Us” under What to Expect from Us and fill out the form. You can also email us directly at hello@olly.com for general questions or press@olly.com for media inquiries.

For health-related concerns, call 1-844-HEY-OLLY to be connected to our Medical Line, available 24/7.

How can I apply to work at OLLY?

We’re always looking for passionate, purpose-driven people to join our team. You can explore current openings on our Careers page (insert greenhouse hyperlink) or visit our LinkedIn profile for the latest opportunities.

Does OLLY have social media?

Yes! Follow @ollywellness on Instagram, Facebook, TikTok, YouTube, and Pinterest for updates and wellness content. (insert hyperlinks against each social)

What makes OLLY different?

We believe wellness should be something you want to do, not something you have to do. That’s why everything we make is rooted in real science, good vibes, and a sprinkle of joy. From delicious gummies to easy-to-take softgels, OLLY helps you feel your best with wellness on your terms.

Gummies

How many OLLY gummies should I take each day?

Check the label on your specific OLLY product for the recommended daily serving. Most OLLY gummies are designed to be taken once a day, but the serving size can vary depending on the formula.

Can I take different OLLY gummies together?

It depends - no two people are alike! We suggest talking to your healthcare provider first to make sure your daily intake is balanced.

Do OLLY gummies contain sugar?

Many do, but we also have sugar-free options, too! Many OLLY gummies contain a small amount of sugar for taste and texture. Each formula includes all Supplemant Facts on the label.

We believe the health benefits that come with taking your OLLY far outweigh the slight disadvantage of delivering them with sugar. The real advantage of gummies is that people actually enjoy taking them — so they do! If supplements don’t get eaten because the experience is unpleasant, they aren’t very effective supplements.

That said, sugar isn’t for everyone, and we’re actively expanding our sugar-free gummies, capsules, and softgel lines to offer more options for every lifestyle.

Why do my OLLY gummies sometimes stick together?

Gummies can soften and clump if exposed to heat or humidity, especially during summer months. This doesn’t affect quality or effectiveness, but we know it can be frustrating. Store your OLLYs in a cool, dry place and tightly close the lid after each use. If your gummies are completely melted and stuck together, please reach out to our Consumer Experience Team.

Can I refrigerate my OLLY gummies?

You don’t need to! OLLY gummies are shelf-stable and best stored at room temperature. Just keep them away from direct sunlight, humidity, and heat. Refrigeration isn’t harmful, but it’s not necessary.

What gives OLLY gummies their flavor and color?

OLLY gummies are flavored with fruit and vegetable extracts and colored using ingredients derived from plants, fruits, vegetables, and spices. Because we don’t use synthetic colors, you may notice color variations from batch to batch - that’s completely normal!

Can I eat OLLY gummies like candy?

We know they’re tasty, but remember that OLLYs are dietary supplements. Stick to the recommended daily serving to make sure you’re getting just the right amount of nutrients each day.

Orders & Accounts

How do I place an order on OLLY.com?

Easy! Browse your favorite OLLYs, add them to your cart, and head to checkout when you’re ready. You can shop as a guest or create an account to save your info for next time.

How do I change or cancel my order?

We work fast to get your OLLYs out the door, so once an order is placed it usually can’t be changed or canceled. Reach out to us right away and if your order hasn’t shipped yet, we’ll do our best to catch it before it goes.

Can I update my shipping address after ordering?

If your order hasn’t shipped yet, reach out to us and we’ll help update the address. Once it’s been handed off to the carrier, we can’t make changes, but we can help troubleshoot next steps if needed.

Where can I find my order number?

You’ll get an order confirmation email right after checkout that includes your order number and details. You can also find all your past orders in your OLLY.com account under “My Orders.”

How do I create or access my OLLY.com account?

Just click LOGIN in the top right corner of OLLY.com. You’ll land on a page where you can either sign in or create a new account. Once you’re in, you can track orders, manage subscriptions, and check your reward points.

What if I forgot my password?

No worries! Click “Password Help” on the login page and we’ll send you a reset link right away.

Can I shop without creating an account?

Absolutely. You can check out as a guest, though creating an account makes it easier to track orders, manage subscriptions, and earn OLLY Rewards later.

How do OLLY Rewards work?

When you create an account, you’re automatically enrolled in OLLY Rewards. You’ll earn points for every purchase and for fun things like following us on social. Those points can be redeemed for discounts on future orders.

I placed an order but didn’t get a confirmation email. What should I do?

Check your spam or promotions folder first (sometimes our emails get lost in the shuffle). Still can’t find it? Reach out to us and we’ll resend your confirmation.

Do you offer gift options or gift receipts?

Not yet, but we love that idea. For now, all order details are sent digitally to the purchaser.

Can I earn points from shopping OLLY at other retailers?

Yes! You can absolutely earn points when you shop for OLLY at other retailers like Target, Walmart, Kroger, Costco or Publix.

To get your points, just follow these simple steps:

Log In or Join: Make sure you are logged into your OLLY Rewards account. If you aren’t a member yet, you can join here to start earning.

Upload Your Receipt: Head to the Rewards page and use the "Receipt Upload" feature to submit a photo of your physical receipt or a screenshot of your digital one.

Get Rewarded: Once your receipt is verified, your points will be added directly to your account!

How do I upload my receipt from another retailer for OLLY.com loyalty points?

1. Log In: Sign into your account at OLLY.com. (You must be a Rewards member to earn points!)

2. Visit the Rewards Dashboard: Navigate down to the "Ways to earn points" from the main Rewards page.

3. Select "Receipt Upload": Look for the receipt upload widget and click "Upload"

4. Snap & Send: Upload a clear photo of your printed receipt or a screenshot of your digital order confirmation.

Tip: Ensure the store name, date, OLLY products, and total price are clearly visible. Attach up to five images of the same receipt. Acceptable file types: JPG, JPEG, PNG, PDF. Max size 6MB.

5. Wait for Verification: We will review the receipt. Once approved, your points will drop into your account automatically.

Payments, Promotions & ID.me

What payment methods do you accept?

OLLY.com accepts all major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna.

Can I use more than one promo code?

Only one promo code can be used per order. If you have multiple discounts, we recommend using the one with the best savings for your purchase.

How do I apply a promo code?

Enter your promo code in the Discount Code field at checkout and click Apply before completing your purchase. Your total will update automatically to reflect the discount.

Why is my promo code not working?

Double-check that your promo code is entered correctly and that it hasn’t expired. Some codes may only apply to certain products or minimum order amounts. Still having trouble? Our Consumer Experience Team is happy to help.

Can I use a promo code on subscription orders?

Subscription orders already include a 15% discount, so additional promo codes can’t be applied. If you’d like to use a one-time promo instead, you can place a regular order instead of a subscription.

What is ID.me and who qualifies?

ID.me is a secure platform that verifies eligibility for exclusive OLLY discounts for U.S. military and first responders.

How do I verify my ID.me status?

Visit the ID.me page on OLLY.com during checkout and follow the prompts to verify your status. Once verified, your exclusive discount will automatically apply to eligible purchases when you’re logged into your OLLY.com account.

Can I combine my ID.me discount with other offers?

ID.me discounts can’t be combined with other promo codes or sitewide sales, but your verified discount will always give you a great deal.

How do I know if my ID.me discount applied?

After verification, your discount will automatically appear at checkout. If you don’t see it, make sure you’re signed in with your verified ID.me email. Still having trouble? Our Consumer Experience Team is happy to help confirm it’s applied.

I’m verified through ID.me but my discount isn’t showing. What should I do?

Try refreshing your browser or logging out and back into your OLLY.com account. If it’s still not showing, contact our Consumer Experience Team and we’ll help fix it.

Can I use ID.me discounts on subscription orders?

At this time, ID.me discounts can only be used on one-time purchases. Subscription orders already include a built-in 15% discount.

My card was charged, but my order didn’t go through. What should I do?

Sometimes pending charges appear temporarily when a payment attempt fails. These usually clear within a few days. If the charge remains or you’re unsure, reach out to our Consumer Experience Team and we’ll double-check your order status for you.

How do refunds work for promo or ID.me discounts?

If you return an order purchased with a promo or ID.me discount, your refund will reflect the discounted amount paid.

Can I use a gift card or store credit on OLLY.com?

OLLY.com doesn’t currently offer gift cards or store credit, but we’re exploring ways to make gifting easier in the future!

Can I pay with my FSA/HSA on OLLY.com?

Yes, OLLY is now FSA/HSA elegible. Shop OLLY.com and head to checkout. Choose “Pay FSA/HSA" as the payment method. For some products, answer a few quick health questions. A licensed provider reviews them. Pay with your HSA or FSA card. You can split the order with a regular card if needed.

Product Questions

My OLLY gummies melted or clumped together. Are they still safe to eat?

Heat and humidity can cause OLLY gummies to soften or stick together, especially during warmer months. This doesn’t affect safety or effectiveness, but we understand it can make them harder to enjoy. If your gummies arrived this way, please reach out to our Consumer Experience Team with your order number so we can help make it right.

My OLLY product tastes or looks different than usual. Why?

Because OLLY uses colors and flavors derived from natural sources, you might notice small variations in taste, color, or texture between batches. These differences are completely normal and don’t affect product quality or potency.

My OLLY bottle seal was damaged or missing. What should I do?

Safety first. If your bottle’s seal was broken or missing when it arrived, do not use the product. Please contact our Consumer Experience Team right away with your lot number and order details, and we’ll investigate and replace it for you.

My OLLY gummies are hard or dried out. What happened?

Gummies can harden if exposed to air or stored in high temperatures. Make sure the lid is tightly closed after each use and store them in a cool, dry place. If your product arrived that way, let us know and we’ll help replace it.

My OLLY product has a strange smell. What should I do?

Some OLLY products naturally have a strong vitamin or herbal scent, especially those containing minerals or botanicals. However, if the smell seems unusual or the product appears damaged, please contact our Consumer Experience Team so we can review it with you.

My OLLY gummies are stuck together inside the bottle. Can I fix that?

Try gently breaking them apart and storing the bottle upright in a cool, dry place. Stuck gummies are often a sign of humidity exposure, but they remain safe to use if they’re within the expiration date and haven’t been exposed to moisture or heat for long periods.

My OLLY product is past the expiration date. Can I still use it?

We recommend using your OLLYs before the expiration date printed on the package for the best quality and effectiveness. If it’s past that date, we suggest discarding it and restocking with a fresh one.

The label on my OLLY bottle is peeling or damaged. Should I be concerned?

Cosmetic label issues don’t affect the quality or safety of the product itself, but we definitely want your OLLYs to look as good as they feel. Please reach out with your order details so we can help.

Products & Ingredients

Where are OLLY products made?

OLLY vitamins and supplements are made in facilities located in the United States and other countries. Products manufactured outside of the US are labeled as such.

Are OLLY products vegan or vegetarian?

Some OLLY products are vegan, while others are vegetarian. Here’s a quick breakdown:

Vegetarian (no gelatin):

Lovin’ Libido

Beat the Bloat

Relaxing Magnesium

Balanced Perimeno

Vegan (no gelatin):

Mellow Menopause

Maximum Strength Sleep Gummies

Happy Hoo-Ha

Combat Cravings

Fast Dissolve Sleep

Fast Dissolve Extra Strength Sleep

You can always find full ingredient and dietary details on each product page under the Supplement Facts section.

Are OLLY gummies made with animal-based gelatin?

The majority of our gummy product contain animal-based gelatin. Please see below for a full list of which gelatin or pectin base each product uses.

Bovine gelatin (beef):

Adult Multi + Probiotic

Prebiotic + Probiotic

Probiotic (Tropical Mango and Bramble Berry)

Extra Strength Probiotic

Kids Multi + Probiotic

Laser Focus

Keep It Movin’

Fiber Gummy Rings

Period Hero

Supergood Superfoods

All Ultra Strength Softgels

Porcine gelatin (pork):

Men’s Perfect Multi

Women’s Perfect Multi

OLLY Teen Girl Multi

Kids Worms Multi

Essential Prenatal Multi

Sleep

Extra Strength Sleep

Immunity Sleep

Muscle Recovery Sleep

Active Immunity (Citrus and Berry)

Undeniable Beauty

Glowing Skin (+ bovine collagen)

Flawless Complexion

Daily Energy

Goodbye Stress

Kids Sleep

Kids Chillax

Collagen Rings (+ bovine collagen)

Heavenly Hair

Hello Happy

Extra Strength Elderberry

Metabolism Gummy Rings

Vegetarian (no gelatin):

Lovin’ Libido

Beat the Bloat

Relaxing Magnesium

Balanced Perimeno

Vegan (no gelatin):

Mellow Menopause

Maximum Strength Sleep Gummies

Happy Hoo-Ha

Combat Cravings

Fast Dissolve Sleep

Fast Dissolve Extra Strength Sleep

Fast Dissolve Immunity Sleep

As you may notice, we use gelatin in the majority of our products. Gelatin is a more versatile gelling agent than pectin. With the complex blends of active ingredients we create at OLLY, gelatin offers an excellent texture and consistency for our gummies.

Do OLLY products contain allergens?

Most OLLY supplements are not formulated with the top nine allergens — soy, eggs, peanuts, tree nuts, fish, shellfish, wheat, milk, or sesame. NOTE: Prenatal Gummies are labeled to have a fish allergen.

Our manufacturing facilities may produce other products that contain those allergens on the same lines as OLLY products. However, our suppliers follow Good Manufacturing Practices (GMP) and use thorough cleaning and testing methods to prevent cross-contamination.

Are OLLY products gluten free?

Most OLLY products are gluten-free! The one exception would be Balanced Perimeno because it contains Fenugreek.

Can I take OLLY vitamins if I’m pregnant or breastfeeding?

Congratulations! Always check with your healthcare provider before starting any new supplement during pregnancy or breastfeeding.

What’s the shelf life of OLLY products?

Most OLLY products have a shelf life of about 18 months from the manufacturing date. You can find the expiration date printed on the bottom of bottles or the side of pouches. For the best experience, store your OLLYs in a cool, dry place.

Are OLLY Kids products safe for children?

Yes! OLLY Kids products are specially formulated to support children’s wellness needs using high-quality ingredients and age-appropriate nutrient levels. Always follow the serving size listed on the label and store the product out of reach of little ones. We recommend checking with your child's healthcare provider before starting any new regimen.

What ages are OLLY Kids products for?

Most OLLY Kids gummies are designed for children ages 4 and up. Each label lists the appropriate serving size and recommended age range, so always double-check before use.

Can my child take more than one OLLY Kids product?

It depends - no two kids are alike! We suggest talking to your healthcare provider first to make sure your daily intake is balanced.

How should I store OLLY Kids products?

Keep OLLY Kids products tightly closed and stored in a cool, dry place, and always out of reach of children.

Can my child take OLLY Kids vitamins if they’re already taking a multivitamin?

We recommend checking with your pediatrician before combining multiple vitamin products.

Kids Chillax specific FAQs

Use only the exact Kids Chillax language approved in internal documentation. This content is Legal-Locked and must not be edited without Legal and Regulatory approval.

Can you share if the formula is changing?

Our Kids Chillax formula is not changing! New packaging, same goodness inside.

Can you share why the packaging will change?

We’re making some subtle changes to our packaging design to better resonate with kids aged 7+ and to align to the evolving industry guidelines. Packaging may vary - our new labels will roll out to consumers over the coming months.

Why has the recommended age changed?

We recently updated our age recommendation for this product from 4 years old to 7 years old to align with evolving industry guidelines. We conducted a clinical study that yielded support for this recommendation. We remain committed to staying aligned to our industry’s guidelines for use.

Does this mean my kids are in danger since they have been taking this supplement and are younger than 7 years old?

No! The safety of Chillax has not been called into question. We rigorously assess the safety of every product for its intended use before it hits the market with our internal safety specialists. Additionally, we utilize NSF, an independent internationally recognized organization, to qualify our product and suppliers. The NSF certification standard requires independent product testing, facility audits, and routine surveillance of products and manufacturing activities. We evolved our age recommendation on Chillax to 7+ to better resonate with slightly older gummy lovers and to align to industry guidelines.

Quality, Testing & Safety

How does OLLY ensure product quality?

Quality is everything at OLLY. Every product goes through a carefully controlled manufacturing process with strict testing for purity, potency, and consistency, from raw ingredients to finished gummies, capsules, tablets, and softgels.

Are OLLY products third party tested?

Yes! (All) OLLY products are tested by accredited third party labs to confirm quality and safety before they ever reach your hands.

Are OLLY products safe?

Absolutely. OLLY follows all FDA dietary supplement regulations and current Good Manufacturing Practices (cGMP). Every product is tested to make sure it meets our high standards for safety and effectiveness. Additionally, all products are reviewed internally by a team of experts to ensure safety.

Are OLLY products regulated by the FDA?

Dietary supplements like OLLY are regulated by the FDA under the Dietary Supplement Health and Education Act (DSHEA). This means manufacturers are responsible for ensuring product safety, truthful labeling, and compliance with all regulations, which OLLY proudly upholds.

Do OLLY gummies use artificial colors?

OLLY uses colors derived from natural sources, like fruits and vegetables, in our gummies. Natural colors are less stable than artificial ones, which means they can darken over time. It’s common for gummies that start out a light pink or orange to gradually turn a darker shade, such as purple or brown, within six to eight months. This color change is completely normal and does not affect product quality or safety.

What kinds of testing does OLLY perform?

OLLY tests every batch of products for identity, purity, strength, and composition. We also conduct microbial and heavy metal testing to ensure safety and compliance.

As a trusted dietary supplements brand, all our products are formulated, manufactured, and quality controlled to meet both federal (FDA) and state regulatory requirements as well as our strict internal quality standards. Our quality assurance and monitoring programs include rigorous testing, which incorporates heavy metal and micro testing.

All product testing is done at a third party, accredited, industry recognized laboratory. Test results must meet established specification limits in accordance with regulatory requirements and safety standards.

Additionally, we utilize NSF, an independent, internationally recognized organization, to qualify our products and suppliers. The NSF certification standard requires independent product testing, facility audits, and routine surveillance of products and manufacturing activities.

How does OLLY source its ingredients?

We partner with trusted suppliers around the world who share our commitment to quality, safety, and sustainability. Each ingredient is carefully reviewed and tested before it goes into an OLLY product.

We also work with various domestic and international manufacturing facilities to create gummies, capsules, tablets, and softgels. All products are packaged and rigorously tested for quality by third party laboratories in the USA.

Are OLLY products tested on animals?

Never. OLLY is committed to a strict no animal testing policy. None of our products are tested on animals.

What should I do if I have a reaction to an OLLY product?

Stop using the product immediately and contact us by calling 1-844-HEY-OLLY to be connected to our Medical Line, or dial them directly at 1-844-342-8126. The Medical Line is available 24/7 to answer health-related questions.

What if I think something is wrong with my product?

Contact us with your lot number, expiration date, and details about what you noticed. We take all quality concerns seriously and will investigate promptly.

Returns & Refunds

What is OLLY’s return policy?

We want you to love your OLLYs! If something isn’t quite right, you can request a return or replacement within 30 days of your purchase from OLLY.com. Please note that we’re only able to process returns for items purchased directly through OLLY.com.

How do I request a return or refund?

Reach out to our Customer Experience Team through our Contact Us page with your order number and a quick note about what happened. We’ll take care of the rest and help you get a replacement or refund as quickly as possible.

Can I return a product if I bought it somewhere else?

If you purchased your OLLYs from one of our retail partners, please reach out to that store or website directly to request a return. Each retailer has their own return policy.

What if my product arrived damaged or defective?

Oh no! We’re so sorry that happened! Please contact us right away with your order number and a few photos if possible. Our team will make it right!

How long does it take to receive my refund?

Once your return has been processed, you’ll receive an email confirmation. Refunds usually appear back on your original payment method within 5–10 business days, depending on your bank or card provider.

Can I exchange one product for another?

We don’t currently offer direct exchanges, but if you’d like to try a different OLLY, we can help process a return and guide you to place a new order.

Do you accept returns for subscription orders?

Absolutely! If your subscription order doesn’t work out for any reason, reach out to us within 30 days of delivery and we’ll help you find a solution!

What if I received the wrong item?

Our apologies! Please contact us right away and we’ll get the correct OLLYs on their way to you as soon as possible.

Do I need to pay for return shipping?

Nope! We’ll provide a prepaid return label when needed so you can send your OLLYs back without any extra cost.

How will I know when my return is complete?

We’ll send you an email once your return or refund has been processed. If you don’t see it within a few days, feel free to follow up, we’re happy to double-check for you.

Rewards

What is the OLLY Rewards?

It’s our way of saying thanks! OLLY Rewards is a community where you earn points for taking on challenges and staying in the loop with our marketing updates. As a member, you’ll unlock exclusive perks, including:

Access to our Rewards Store to trade points for OLLY goodies.

Early "first-look" access to new product launches.

Members-only special promotions and discounts.

How do I join OLLY Rewards?

Joining is easy (and free!). Simply [Create an Account] to start earning points immediately.

Are there any restrictions on using my points?

Points are redeemed for promo codes or items from our Rewards Store. Please note:

Promo codes cannot be combined with other discount codes.

Rewards are currently not applicable to subscription orders.

Do points ever expire?

Yes. To keep things fresh, points will expire after 12 months of account inactivity. Make sure to treat yourself before then!

How can I check my OLLY Rewards point balance?

To see your current total, head over to the OLLY Rewards page and log in. Your balance will be displayed clearly in the top right corner.

Why aren't my OLLY Rewards points showing?

Don't worry! Here is the typical timeline for points to appear:

Standard Activities: Please allow 24 hours for points to reflect in your account.

Receipt Submissions: These take a little longer to verify—please allow 3 business days.

If your points are still missing after these windows, please reach out to our team at hello@olly.com and we’ll get it sorted out

Will I earn loyalty points for each subscription order?

You earn loyalty points for every OLLY.com order, including your subscriptions! Since subscription orders process automatically, there isn’t a way to redeem your reward points up front. But we’re always happy to manually adjust your points and apply the discount through a refund. Please email us at hello@olly.com when you’re ready to use your points!

I’ve saved up my loyalty points — can I redeem them on my upcoming subscription order?

Subscription orders process automatically, so there isn’t a way to redeem loyalty points up front. However, we’re happy to apply your loyalty discount once your order has been processed through a refund! Please email us at hello@olly.com once your subscription order has been processed.